Plan your arrival before you travel
Your airport, flight, terminal, arrival time, final address and required level of assistance can all be arranged before you leave. You will know how the pickup will work and the agreed price before the service.
TMOTIV provides pre-booked pickups at Paris Charles de Gaulle and Paris Orly. The meeting point is agreed in a public area that the driver can access.
- Date, flight number, terminal and scheduled arrival time.
- The passenger’s name and mobile number.
- The approximate number and size of the bags.
- The exact address, floor, lift, entry code and access constraints.
- Any pet travelling with the passenger, declared before approval.
Arrange your own arrival in Paris
The service may include meeting you at the agreed point, helping with your luggage, providing a private transfer and accompanying you to your hotel, residence or apartment door, depending on the approved quotation.
Specific requirements must be described clearly. Several suitcases, a building without a lift or a small pet are considered before the quotation is issued.
TMOTIV advice: A solo traveller arriving at CDG with three suitcases and a small dog may request assistance up to an apartment in a building without a lift. These requirements are included only after TMOTIV confirms that they are feasible.
Book from abroad for a parent or another relative
You can arrange the journey even when you are not travelling. TMOTIV records the details of the passenger, the person making the booking and the person meeting them at the destination separately.
This may suit an elderly parent, a solo traveller or someone who needs reassurance. A journey for a child or teenager is considered individually according to their age, independence and the nominated adults at departure and arrival.
- Instructions prepared and approved before the service.
- Pickup at the agreed public airport meeting point.
- Practical help and assistance to the agreed destination.
- Updates by text message or WhatsApp at the agreed stages.
Clearly defined door-to-door assistance
A TMOTIV transfer does not necessarily end at the kerb. Depending on the quotation, assistance with luggage can continue to the hotel entrance, residence or apartment door.
Airport assistance is limited to public areas accessible to the driver. It does not replace official airport assistance or porter services operating in restricted areas.
Request and approve your quotation in English
You can make the request in English or French. Your quotation specifies the journey, the agreed assistance and the price. You can review and approve it online before the booking is confirmed.
The person booking from abroad does not need to be the passenger. Simply provide the contact details and role of each person involved.
Information to include in your request
Prepare the following details so that TMOTIV can provide an accurate answer.
- Airport, date, flight, terminal and scheduled arrival time.
- Number of passengers and the passenger’s contact details.
- Number, approximate size and weight of the bags.
- Final address and access conditions at the building.
- Assistance required between the meeting point and destination.
- Contact details for the person booking and the person to be updated.
- Any pet or other practical requirement.
A private, non-medical service
TMOTIV provides private transport with human assistance. The service does not include medical care, medical supervision or access to restricted airport areas.
The passenger must be able to sit and travel in a standard private-hire vehicle. Any journey requiring a specialist vehicle or medical assistance must be handled by an authorised provider.