BEFORE YOU BOOK
Clear answers so you can choose with confidence.
Our role, the scope of our service and the way we assist passengers are explained without ambiguity.
01Is TMOTIV a medical transport service?
No. TMOTIV is a private driver and non-medical human assistance service. We do not provide care, medical transport or a medical vehicle.
02Can I book for a parent or relative?
Yes. This is at the heart of our service. You can arrange and pay for the journey, explain your relative’s needs and ask to receive updates at important stages.
03What does door-to-door assistance mean?
We do more than drive. Depending on the agreed service, we collect the passenger, help with luggage, accompany them to the planned point and confirm safe arrival.
04Can the driver wait during an appointment?
Yes. Waiting time or a driver at your disposal can be included in the quotation. This is particularly useful for return journeys, several stops or an appointment of known duration.
05Are TMOTIV services reimbursed?
No. These are private services and are not covered by French Health Insurance or private insurers. The price is provided and approved before booking.
06Can I follow my relative’s journey?
Yes, on request. The person arranging the journey can receive updates by text message or WhatsApp and, when agreed, a private tracking link active only during the service.
07Does TMOTIV also provide standard private-hire journeys?
Yes. Airport and station transfers, private or business journeys and driver-at-disposal services remain available with the same punctuality, discretion and attention.
A CLEAR, PERSONALISED RESPONSE
Still have a question?
Tell us about the passenger, the journey and the assistance required. We will answer personally.